Netcetera, a leading global provider of carbon neutral hosting and managed IT solutions based in Ballasalla has successfully achieved the Customer Service Excellence Award. This Nationally recognised standard benchmarks Netcetera’s customer service and ensures that the company’s clients will get the highest levels of customer service and technical support when they choose any of Netcetera’s vast array of modern hosting and managed IT solutions.
The company has recently undertaken a vigorous external auditing process of all their procedures for supporting clients. From how the company deals with a client’s initial enquiry, ensuring the client gets the right solution to meet their needs along with how the business supports them during the onboarding stage of their journey, and the after sales and 24/7 technical support provided once a purchase has been made.
Netcetera is happy to announce that they have now been granted the Customer Service Excellence Award in recognition of their continual delivery of the highest levels of customer service making Netcetera the first privately owned business on the Isle of Man to achieve this type of recognition for excellence in customer service.
Being able to display the Customer Service Excellence Hallmark clearly shows potential clients that they have the right to expect the very highest levels of customer service and that the products and services offered will be delivered with the very best support available.
With technology changing on a daily basis Netcetera has gone to great efforts to put customer service at the forefront of everything they do. With a vast array of the very latest hosting solutions to choose from, having a friendly team of experts on hand to help and assist clients through the process has become a key element of the success of the business and one that sets the company apart from many of its competitors. CEO Peter Skelton stated, “As a company within a global competitive industry there is much more to success than just providing clients with a product to suit their needs.” He went on to say, “Providing the very best support is now more important than ever to the growth of our business and I am proud of the way the whole team has embraced how we provide support for all of Netcetera’s clients, regardless of the value of the product purchased. All clients should expect the very best products and support available and this is what we are now pleased to do here at Netcetera.”
Netcetera has been a leading hosting provider for over 20 years and during this journey the company has grown to provide hosting and datacentre solutions to some of the Island’s largest businesses along with clients in over 75 countries around the world. The new mark of excellence now further demonstrates how the business will continue to stay ahead of its competitors, not just through the provision of carbon neutral hosting but now with the added recognition that all clients of the company can expect the highest levels of excellent support throughout the whole customer journey.
Lawrie Hooper MHK, Department of Economic Development Member with responsibility for Grants and Assistance, commented:
‘Netcetera’s achievement demonstrates that they can build team and individual skills and deliver a truly customer focused service to drive sales, give added value and show a commitment to improvement. The Department’s Business Support Scheme supported Netcetera in achieving this accreditation and support is available to any business wishing to gain a quality accreditation including Customer Service Excellence’.
Netcetera is one of a very small number of Hosting Service Providers in the UK that has been awarded the Customer Service Excellence Award and the only Isle of Man based provider of datacentre solutions to have achieved it. The CSE Hallmark is the guarantee of an industry leading quality service and the company takes great pride in being able to display the CSE hallmark of excellence.
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